Product

Yes! No gift is complete without a personalised message from you, of course.
Each hamperly gift box is complete with your custom message on our custom designed postcards, to suit the occasion!

As a proudly owned Aussie business, we love nothing more than supporting our fellow Aussie brands, that’s why we choose to source all of our gifts and packaging from businesses around Australia.

 

Postage & Handling

We ship Australia-Wide!
Shipping costs calculated at check-out.
Please see shipping time frames below.

We aim to dispatch your order from our Sydney HQ within 24hrs of you placing your order. Please note that this excludes weekends and public holidays. 

We use Australia's top Couriers (Couriers Please, TNT, Fastway and Aus Post Express), to get your order to you in a timely matter.

Whilst we cannot control or take responsibility for courier delays, please see approximate time frames below:

  • NSW METRO: 1 - 3 Business Days after dispatch
  • VIC METRO: 2 - 4 Business Days  after dispatch
  • QLD METRO: 3 - 4 Business Days  after dispatch
  • Regional NSW/VIC/QLD: 7 - 10 Business Days  after dispatch
  • WA: 5 - 10 Business Days  after dispatch
  • NT: 10 - 12 Business Days  after dispatch

If you would like to more information on precise ETA's or want to discuss couriers with us, please feel free to email us at hello@hamperly.com.au with your query. 

Please note:

  • We DO NOT Ship to P.O Boxes
  • We are not currently able to have gifts delivered on a specified date
  • There may be delays during peak mailing periods i.e. Christmas, as well as delays whilst borders are closed / disrupted during the COVID-19 global pandemic.

    Update: Our Couriers are currently experiencing delays due to COVID-19 and high volume of parcels that are affecting deliveries. We will endeavour to dispatch your gift as soon as possible, but please allow additional time for our couriers. Please see "Shipping Delays" for further information.

Whilst we do our absolute best to get your gift out the door in a timely manner and into the hands of Australia's best couriers (TNT, Couriers Please, Fastway), we cannot guarantee that there will be no delays on the courier network. We will do our best to intervene and assist on your behalf where possible, but sometimes there is little we can do once it has left the doors of hamperly HQ.

Please be aware that we do not issue refunds for delayed gifts as a result of courier delays and we advise to allow extra time during peak periods. 

    • NSW/VIC - Please allow an extra 1-2 Business days
    • WA - Experiencing significant delivery delays but is expected to return to regular operations capacity by Saturday 15th Jan.

Service Disruptions in South East QLD & Northern NSW 

Due to ongoing rain and severe flooding, several roads are closed and carriers have imposed restrictions to their services as safety remains crucial to our partners.

Road services will be the most impacted for the coming week as access to the affected areas is limited or unavailable. 

Areas affected include:

  • Sunshine Coast
  • All of Brisbane and surrounds
  • All of Gold Coast and HInterland surrounds
  • Northern Rivers (Tweed, Ballina, Lismore, Clarence, Grafton)
  • Mid North Coast (Bulahdelah, Forster, Tuncurry, Wingham, Taree, Port Macquarie, Kempsey, South West Rocks, Macksville, Nambucca Heads, Bellingen and Coffs Harbour)

Please bare in mind that packages travelling to QLD may encounter delays. As  a result of remaining road closures, it has not been possible to send freight north of Brisbane.

If your order has been dispatched and you have put in the incorrect address, hamperly is not responsible for retrieving the package.

Should the package be returned to hamperly HQ, we will happily re-send the package to the correct address, however an additional postage fee will need to be paid prior to dispatch.

Please note that we are unable to provide refunds for incorrect addresses once your order has been dispatched from our warehouse. 

If your recipient isn’t home, the postal service/courier will leave it in a safe location (if it’s deemed safe to do so). If it’s just not possible to leave the gift somewhere safe a delivery notice will be left with instructions on how to collect or have the gift re-delivered. Please note hamperly cannot guarantee delivery at a specific time of day.

 

Payments

We accept all major credit cards and debit cards. PayPal, Apple Pay & Google Pay as noted on checkout.

If you require a Tax Invoice, please email us directly with your order number.

Returns

At hamperly, we take exceptional pride in delivering an amazing service and beautiful gifts that you and your recipient will fall in love with. If your item is faulty, or does not arrive in the condition that it left our warehouse in please contact us within 7 business days at hello@hamperly.com.au with details of the damage with a photo attached, to discuss how we can rectify the issue i.e with a replacement of the item damaged.

Please be aware that we do not offer refunds for incorrect shipping addresses or delayed packages as a result of Courier Delays. Our team will do it's best to assist with courier enquiries on your behalf where possible, but sometimes there is little we can do once it has left hamperly HQ. We advise to allow extra time during peak periods, and COVID-19 Outbreaks.

Thank you for your patience and understanding. 

Other

hamperly HQ operates Monday to Friday, 9am-5pm. 

Shoot us an email at hello@hamperly.com.au or fill out this contact form and we’ll get back to you as soon as possible.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.