At hamperly, we take exceptional pride in delivering an amazing service and beautiful gifts that you and your recipient will fall in love with. If your item is faulty, or does not arrive in the condition that it left our warehouse in please contact us within 7 business days at with details of the damage with a photo attached, to discuss how we can rectify the issue i.e with a replacement of the item damaged.

Please be aware that we do not offer refunds for incorrect shipping addresses, delayed packages as a result of Courier Delays or return-to-sender packages as the result of an incorrect address or a failure to collect from the local pick-up point. 

Our team will do it's best to assist with courier enquiries on your behalf where possible, but sometimes there is little we can do once it has left hamperly HQ.

Thank you for your patience and understanding.