At hamperly, we take exceptional pride in delivering an amazing service and beautiful gifts that you and your recipient will fall in love with. If your item is faulty, or does not arrive in the condition that it left our warehouse in please contact us within 7 business days at with details of the damage with a photo attached, to discuss how we can rectify the issue i.e with a replacement of the item damaged. In the event that the sender has provided hamperly with an incorrect address, we are unable to provide refunds after the item has left our warehouse.